A service exchange part is a faulty part that is not available on the manufacturing
line of Mitsubishi CNC anymore. It is a part with the correct software version pre-loaded
so that it will be compatible as your original part. It also comes with a warranty
should one of our experienced technicians install it on your machine.
These parts has been fully rebuilt at Mitsubishi CNC Europe's state of the art rework
centre. These parts has also been tested by Mitsubishi CNC Europe under similar machine
conditions for hours before they are approved & certified for sales.
A service exchange part will cost much less than a sales part because you exchange
your old part for the new one. It also saves you time where as a repair can take
up to a month before you will receive it back.
What is the ordering procedure?
If you enquire for a service exchange part we will require some machine details from
Once you have supplied us with the required machine details & part you desire to
replace, we will give you a quotation. If you have accepted the quotation then the
ordering procedure will start according to our Terms & Conditions.
We also require the S/W & H/W version of the part that you desire to replace as well
as the serial number if it is necessary for us.
During the ordering procedure you must send us the old unit you desire to replace.
This unit must reach our office within 3-5 working days. You can also book a service
call with us so that one of our technicians can remove the part from the machine.
What will my waiting period be for a service exchange part?
Once you have ordered a service exchange unit, it should be in South Africa within
2 working days. We then have a customs procedure that all imported parts must go
through. This is standard for all importations into South Africa according to Customs
terms & conditions. The customs clearing procedure is not always within our control
or even within our clearing agent's control, but it can be up to 7 working days before
clearing is granted.
What is machine details?
We require the following information when you enquire for a service exchange part
Machine make, machine model number, machine serial number, required part number &
alarm or fault with desired part to be exchanged.
Why should I give this information?
We at MOTIONTRONIX believe in the quality of Mitsubishi products.
Mitsubishi only manufactures parts that is meant to last for many years. This is
why we keep a database of all the parts that we sell into the market. We also keep
a database of the specific CNC machine every part is installed. This program enables
us to track whether parts are failing more than often on a specific machine. We can
do investigations on that machine to determine the cause. There are many factors
involved to why parts are failing on a machine other than it being a defective or
unreliable product. This information is also held at Mitsubishi CNC Europe, which
is also reported back to Mitsubishi Japan.
So you as customer or machine dealer can be assured that if any defective parts should
be in the market that Mitsubishi CNC will capture it. This shows how important it
is to Mitsubishi CNC to manufacture only quality, robust & reliable products.
Where do I find the machine details?
Every machine, irrespective of it's make, does have a small plate mounted on it.
On this plate is the Make of the machine.
This is the brand name of the machine. Just as your motor vehicle has a make. On
this plate will also be a model number for your machine. This plate will also have
a serial number of the machine. This is unique to each machine. This is how we determine
the difference between a similar make & model.
Why should I give you the alarm or fault with the desired part?
In some cases it might not be necessary for you to replace any parts on the machine.
We determine through this information if a unit is faulty or if there are settings
on the CNC controller that needs to be rectified. We can also determine if the part
that you suspect is faulty is indeed the correct part. In some cases you might need
to replace a different part.
Why should I supply you with the S/W, H/W & serial number of the part if I order
it from you?
All CNC systems has a pre-loaded software version when the machine was manufactured.
If we do not have this information then we can not supply you with the correct software
version so that your new part can communicate with the existing system software version. If
you give us this information once you place an order with us we can have your new
part delivered to South Africa within 2 days.
If you do not give us this information it only means that we have to wait for the
old part to reach our office before we can send this information to Mitsubishi CNC
There are cases where a unit might not have any labels or information on it due to
the age of the machine. Please contact us then & we can telephonically or through
a service call determine which S/W version is on the machine.
Can you do repairs to my Mitsubishi CNC parts if required?
Although we at MOTIONTRONIX do not do repairs locally, because we do not have access
to all the genuine electronic parts that Mitsubishi CNC parts require, our Mitsubishi
CNC partners in Europe can.
Even though some customers prefer to have some parts refurbished locally through
electronics experts to save costs, it does not save time when these parts fail continuously
So in some unique cases where there is not stock of a specific part, because it might
have been manufactured for only a certain machine builder, or uniquely for a certain
machine, Mitsubishi CNC will repair this part.
Machine dealers or customers can contact us to come and investigate a particular
machine so that we can advise you on which parts you should keep as spares to avoid
a repair time period.
Are all parts service exchange parts?
Not all parts are service exchange parts.
Parts such as Spindle encoders, cables, magnetic sensors, servo & spindle motors
are not service exchange parts.
These parts are still available but it will be sold as sales parts & not service
SERVICE EXCHANGE EXPLAINED (Continued)
What can Mitsubishi CNC offer me as a customer?
If you are interested in purchasing a new machine with a Mitsubishi CNC controller,
we can together with the relevant machine dealer discuss different service contracts
available from Mitsubishi & the Machine dealer with the purchase of the machine.
This can assure you as a customer that we will solve any failure of your machine
within in 24 hours. We can also then keep the relative spare parts for your machine
according to the contract.
You can also book a service call with us if you have an old machine, so that we can
investigate the back up batteries, make a back up of your machine data & advise you
on which critical spares to keep on site.
We can also train you on how to set up a Mitsubishi CNC to send machining programs
via a Personal Computer.
What can Mitsubishi CNC offer me as a machine dealer?
If you are a machine dealer & you would like us to come visit you for a demonstration
of our latest products available to South Africa, please do not hesitate to contact
If you are already selling machines with Mitsubishi CNC systems, you can also contact
us to visit you to give your staff maintenance training, diagnostic identification
& data back up procedures.
We can also advise you according to the machines that you have sold, & that have
no more warranty, on what critical spares to keep so that your customers have minimum
down time if necessary.
We can also assist you during new machine installations, set up & training for your
You as a machine dealer need to know what you are selling into the market. We can
assist you with any queries you might have about Mitsubishi CNC products.
We can also keep you updated with all the new news from Mitsubishi CNC & what the
latest developments & technologies are on the market.
What is the most important thing that I should know about a machine with a Mitsubishi
The most important information that you as a customer or machine dealer should know
is to have a complete back up of all the data of a Mitsubishi CNC controller once
it is set up on site.
Please contact us & book a service call with us so that one of our experienced technicians
can make a complete back up.